FAQ

Our programs are designed to meet the abilities of the age range described for each program. There may be tasks and information that younger children may find difficult or developmentally inappropriate. We ask that you take this into consideration before signing up younger children, but they are always welcome to tag along just to watch if they are not participating. Please reach out in writing to info@jaxdragonfly.org if you are registering a child that is not within the age range listed for the program.

Yes! Parents are required to stay during the non-drop off programs and we understand that this means younger siblings may need to tag along. There is no charge for parents and siblings that are not participating in the program.

We hold our classes and events at various public parks throughout Duval and St. John's County in Jacksonville, FL. Please see event details for specific information regarding location. We can also bring our programs to your location for a private event.

Children should dress appropriately for the activities scheduled. Jax Dragonfly Academy recommends some type of athletic shoe or sneaker in order to participate in recreational or athletic activities. Jax Dragonfly Academy recommends an umbrella or jacket for rainy days, as we will still be outside. Flip-flops, rubber “crocs”-style shoes, and other open-toed shoes are not recommended as acceptable attire for active recreation activities. Shirts should have a minimum of 1” wide shoulder straps. Clothing that displays drugs, alcohol, tobacco, offensive language, excessive bagginess, or is excessively revealing will not be permitted. If an event involves water or swimming, a modified dress code will be listed under the event details.

Equity Discount We want to acknowledge that not all members of society are afforded the same opportunities. In an effort to create greater equity we wish to extend a reduced program rate to individual children who are from marginalized or single parent families. In doing this we hope to promote equal opportunity and inclusion for all children who would benefit from outdoor education. Please make use of these checkout codes if you wish to access this program: MILITARY or EQUITY

Yes! If your group is not able to travel to us, we can come to you. These lessons will remove the hiking portion of the lesson. Send us an email to get a program scheduled.

To schedule a program, please visit our booking page by clicking here -> Book Now We will work with you to create a program that fits your groups needs, and is customizable.

Programs must be booked at least 2 weeks before their scheduled date.

All outdoor events run rain or shine; therefore, we don’t cancel due to weather. All participants should come to events with weather-appropriate clothing and related gear. In the event that extreme weather jeopardizes the health and safety of participants and staff, the Dragonfly Academy may choose to reschedule the program. No refunds will be issued due to weather.

Jax Dragonfly Academy designs and implements programs based on enrollment. We invest in program planning, site licenses, equipment and other costs before the program begins. These expenses cannot be recovered in the event of a cancellation. When considering a cancellation, please be aware and respectful of our policies and commitment to facilitating quality programs. Weather: Programs run rain or shine. We don’t provide refunds for days missed due to weather. All participants should come to programs with weather-appropriate clothing and related gear. In the event that extreme weather jeopardizes the health and safety of participants and staff, the Dragonfly Academy may choose to cancel or reschedule the session. ​ Park access: Jax Dragonfly Academy operates in public parks. In very rare circumstances where access to the park has been restricted without notice, programs may be cancelled if an alternative location can not be secured. Credits will be issued. ​ Low enrollment: Jax Dragonfly Academy reserves the right to cancel a program due to low enrollment. A full refund will be issued. Circumstances beyond our control/force majeure: The Dragonfly Academy will determine whether a refund is warranted. Other refunds and credits: Please see specific event details. We do not provide refunds or credits for no call/no shows. All cancellations must be requested in writing by emailing info@jaxdragonfly.org. We reserve the right to cancel a program or change a program’s duration, price or location. You will be notified via email of any changes to programs you are already registered for.

Yes, ALL staff are required to be up to date on Adult and Pediatric CPR and First Aid. Certifications can be provided upon request.

Campers and Students are expected to abide by the Code of Conduct. Jax Dragonfly Academy staff will create a fun and safe environment for participants in the program. Praise and positive reinforcement are used as effective methods of behavior management. Children who do not respond to these methods or who are destructive to others or to property will be dealt with in a professional, positive, and timely manner to correct the behavior. NOTE: Immediate dismissal from the program can occur at any time given severe circumstances. Refunds for missed days due to a discipline dismissal will not be granted.

Parents and guardians are required to inform the Jax Dragonfly Academy in writing of any special circumstances which may affect the child’s ability to participate fully and within the guidelines of acceptable behavior, including, but not limited to, any serious behavioral problems or special circumstances regarding psychological, medical, or physical conditions. These will be handled on a case by case basis. Please reach out if you need additional accomodations, and we will do our best to provide them within our means.